Technical Writer, Google Cloud
December 2020 — present
On the Google Kubernetes Engine (GKE) team, write docs for product and feature launches, bug fixes, and everything in between. I specialize in GKE/container security.
About Me
Hi, I’m Shannon!
I’m a technical writer passionate about gaming, game hardware, software, and technology. I’m usually chasing the latest gadgets (and am almost always too broke to afford them).
I enjoy learning about coding and seeing how systems tick. I’m a huge Lord of the Rings fan, love traveling and craft beer, and I’m a great team player!
Technical Skills
HTML/CSS/JS
Git
SQL
Confluence/Jira
Linux (Ubuntu/CentOS)
Python
Other Skills
Oxygen XML Editor
Adobe Acrobat
MySQL/SQLite
Technical Writer | KnowledgeBase Administrator
IFDS Canada
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Write release notes, guides, and overviews for proprietary financial software. Maintain the internal KnowledgeBase, supporting over 500 contact centre employees.
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Managed project documentation including plans, schedules, and charts. Wrote software development and web design proposals in response to RFPs and RFQs. Audited client website content and code for grammatical and structural issues. Presented findings in detailed reports. Recommended site coding improvements (JavaScript and CSS minification, HTML image optimizations) resulting in a 300% increase in load speed of pages.